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Consumer
Advisories
March
2004
Prevent Home Repair Scams and Disputes
Spring is prime time
for home repairs -- and that makes it prime time for outright scams or
frustrating disputes. You can take action to avoid both problems.
Home
repair scams by traveling
con-artists work like this: Con-artists stop at your
door, give you a hard sell, and offer sensational low prices.
It might be for roofing or painting, tree-trimming, or asphalting
your driveway with material supposedly "left over" from
a job nearby. The con-artists insist that you pay in advance
-- but they do little or no work and never return. Remember,
legitimate
contractors very rarely solicit door-to-door. Be skeptical.
The main rules are to check out a contractor, and never
pay large sums in advance to a contractor you don't know.
Help older neighbors who might be pressured or intimidated
into paying traveling con-artists.
A few 'bad-apple' local contractors also take large advance payments but fail to do the work, or do just part of a
job or very shoddy work. This is hard to prove as fraud, but it's costly and frustrating. Follow these tips to
protect yourself when you hire a contractor:
-
Beware of high-pressure sales tactics such as "today-only"
discounts, offers to use your home as a "display home" for
replacement siding or windows, and "lifetime warranty" offers
that only last for the life of the company. Always
get several written estimates -- shop around for
the best deal before making such a large investment.
-
Check
out a contractor before you sign a contract or
pay any money. Request local references -- and
check them out. Contact the Attorney General's Office to
see if it has complaints (call 515-281-5926.) Contact
your county clerk of court for instructions on how to see
if a contractor has been sued by unsatisfied customers.
- Get
it in writing. Before any work begins, agree
on a written contract detailing work to be done, responsibility
for permits, costs, and any other promises. Ask for a
copy of the contractor's liability insurance certificate.
Put start and completion dates in writing, and consequences
if the contractor fails to meet them (example: the contract
could be nullified if the contractor doesn't start on
time.) If you sign a contract at your home, in most cases
you have three business days to cancel.
- Avoid paying
large sums in advance if you don't know the contractor.
If you have to make a partial advance payment
for materials, make your check out to the supplier and
the contractor. Insist on a "mechanic's lien waiver" in
case the contractor fails to pay others for materials
or labor.
- Be very cautious
of credit or financing arranged by a contractor. This
is an area of serious abuse by a few contractors in Iowa
who arrange credit with high-cost lenders. Such loans
may have high interest rates, steep up-front fees, hidden
costs, and even costly brokers' fees. Be wary of offers
to incorporate credit-card debt or other debt into a second
mortgage. Check first with your attorney or a local lender
you can trust.
For
more information or to file a complaint, contact the Attorney
General's Consumer Protection Division, Des Moines, Iowa
50319. Call 515-281-5926. The Attorney
General's web site is: www.IowaAttorneyGeneral.org.
Click here for Consumer
Advisory on "Asphalt Paving Scams."
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